Effective Date: September 9, 2026
At primelineit.com, we aim to provide quality products and a smooth shopping experience. Please review the following Return & Refund Policy before placing an order.
1. Return Eligibility
Customers may request a return for eligible products if the item is defective, damaged, incorrect, or does not match the order, subject to our verification.
2. Return Period
Return requests should generally be submitted within 7 days of receiving the product, unless a different period is specified for a particular product.
3. Product Condition
Returned products must be unused and in their original condition, including the original packaging, accessories, manuals, warranty cards, and other included items where applicable.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos or videos of the issue.
5. Non-Returnable Items
Products may not be eligible for return if they have been physically damaged, misused, modified, improperly installed, or show signs of customer-caused damage. Certain products may also be excluded from returns for hygiene, software, licensing, or other legitimate reasons.
6. Inspection & Approval
All returned products are subject to inspection. A return or refund will be approved only after we verify that the product meets the applicable return requirements.
7. Refunds
Once a refund is approved, the refund will normally be processed through the original payment method or another appropriate method. Processing time may vary depending on the payment provider.
8. Delivery & Return Charges
If the return is due to a confirmed defective, damaged, or incorrect product, we may cover reasonable return-related delivery costs. For other approved returns, applicable delivery or return charges may be deducted from the refund.
9. Warranty Claims
Products covered by a manufacturer or seller warranty may be handled according to the applicable warranty terms. Warranty service may include repair, replacement, or other remedies depending on the product and warranty conditions.
10. Contact Us
To request a return or refund, please contact primelineit.com with your order number, product details, and reason for the request. We reserve the right to update this policy when necessary, with changes published on this website.
By placing an order on primelineit.com, you acknowledge and agree to this Return & Refund Policy.